Quality Integrity Report

Ningbo Aikelip Electric Appliance Co., Ltd.

Quality Integrity Report

two20229moon

Table of contents

I. Introduction

(one)Compilation Instructions

(two)General Manager's Speech

(three)Company Profile

II. Enterprise Quality Management

(one)Corporate Quality Philosophy

(two)Quality Management Organization

(three)Quality Management System

(Four)Quality and Integrity Management

(five)Corporate Culture Building

(six)Product Standards

(seven)Enterprise Measurement Level

(eight)Certification and Accreditation Status

(Nine)Product Quality Commitment

(ten)Quality Complaint Handling

(eleven)Quality risk monitoring

III. Outlook

I. Introduction

(one)Compilation Instructions

This report is Ningbo Aikelip Electric Appliance Co., Ltd.(Hereinafter referred to as“Our company”or“company”)This is the first publicly released "Enterprise Quality Integrity Report," based on the People's Republic of China National Standard "Implementation Specifications for Enterprise Quality Integrity Management."GB/T29467-2012andGB/T31870-2015In accordance with the provisions of the "Guidelines for Compiling Enterprise Quality Credit Reports", and in conjunction with our company's...2021-2022This report compiles information on the annual quality and integrity system development.

This company guarantees that the information contained in this report does not contain any false records or misleading statements, and assumes responsibility for the truthfulness and accuracy of its content.

Scope of Report: The organizational scope of this report is... Ningbo Aikelip Electric Appliance Co., Ltd. This report describes...2021Year9moonto2022Year9moonDuring this period, the report details the company's philosophy, systems, measures, and achievements in quality management, product quality responsibility, and quality integrity management. As this is the first report, it may go back several years and continue up to the time of publication.

Report Publication Format: Our company publishes a quality credit report annually. This report is based on...PDFElectronic document format inWeChat Official AccountThis document is released to the public; please download, read, and provide valuable feedback.

(two)General Manager's Speech

Dear friends and colleagues:

Ningbo Aikelip Electric Appliance Co., Ltd. sincerely thanks our customers from all walks of life for their love, support and cooperation!

Our company possesses advanced production technology and equipment, and has established a rigorous quality control system.，Committed to building a brand and becoming a first-class enterprise in the industry.

The company adheres to“Market-oriented, customer-centric, survival through quality, and development through efficiency.”Operating principles, adhere to“Integrity is fundamental”We adhere to a quality and integrity policy, emphasizing brand building and the cultivation of quality and integrity. We produce high-tech, high-quality products with independent intellectual property rights and launch them into the market. We enjoy high recognition within the industry and among our customers, and have a good reputation in society.

Since its inception, the company has received care and assistance from leaders at all levels and friends from all walks of life, as well as valuable support from our customers and suppliers. On behalf of all employees, I would like to express our sincerest gratitude to all leaders, friends from all walks of life, and all our new and old customers who have cared for and supported the development of our company!

(three)Company Profile

Ningbo Aikelip Electric Appliance Co., Ltd. is a company that started from1998Established in 2000, located in Ningbo, Zhejiang, China's manufacturing capital, this company specializes in the research and development of hair clippers, pet clippers, and razors, with a mission to design and develop high-quality products. The company's advanced and professional management and high-quality products have earned it the title of National High-Tech Enterprise.ISO9001、14001、45001Certification. The company owns the Aikelip and Baorun brands, which are sold both domestically and internationally. It also serves major domestic and international brands.ODM,OEMIt has been well received by customers both at home and abroad.

Corporate RespectWith a corporate spirit of "down-to-earth, hard-working, and responsible," and a business philosophy of integrity, win-win cooperation, and innovation, we always adhere to treating customers with honesty, striving for excellence in research and manufacturing high-quality products, and working together with our clients for mutual benefit and a brilliant future. We welcome domestic and international customers to visit and discuss cooperation projects!

II. Enterprise Quality Management

(one)Corporate Quality Philosophy

From its inception, the company has been committed to creating high-quality products, regarding product quality as an important cornerstone for the company's survival and development.

Product quality control is strictly implemented in accordance with this international quality management system, ensuring the quality of the company's products and enabling the smooth implementation of the company's quality policy. To fundamentally strengthen quality management and improve the company's operational quality, the company has taken the introduction of the performance excellence model as an opportunity to implement total quality management, utilize various quality management tools, and carry out quality improvement activities. Through internal audits, management reviews, self-evaluation, third-party audits, and continuous improvement, the company seeks opportunities for improvement and strives for outstanding performance. Since its establishment, the company has never had a major quality complaint.

The company's corporate culture is as follows:

Mission: To design and develop high-quality products

Company Vision: To make our products available both domestically and internationally.

Core values: Steadfastness, Hard work, Responsibility

(two)Quality Management Organization

With a strong emphasis on product quality, the company has established a quality manager system, formulated inspection standards for raw materials, processes, and finished products, and ensured that each department performs its duties and cooperates with each other to strengthen product quality control in all processes, including R&D, procurement, and production.

Management Team—Responsible for the allocation of total quality management resources, raising awareness among all employees, and disseminating the quality concept to all employees;

Quality and Integrity Manager—The company's management representative is hereby appointed as the person in charge of quality and integrity to ensure quality and integrity management and to fulfill quality commitments;

Strategic Committee—Responsible for the company's business strategy planning and overall operational management, and responsible for the company's external liaison and administrative affairs;

Human Resources and Administration Department—Responsible for formulating and implementing the company's human resources strategic plan, managing personnel, managing internal administration, controlling environmental protection and safety throughout the company, and handling external liaison and publicity;

Manufacturing Department— Production planning and supervision; overall production operation management; and comprehensive control over production delivery time, cost, quality, technology, and equipment.

Materials Control Department—Responsible for the procurement management of materials and equipment required by the company, and the operation management of material receipt, issuance and storage, ensuring the quality of source products, and responsible for the review and pricing of the company's material procurement;

Engineering and Quality Department—Responsible for promoting and implementing the company's quality strategy, preparing quality plans, operating the management system, product inspection and testing, improving product quality and process quality indicators, implementing quality improvement work, and supplier development, evaluation and management;

Development Department—Responsible for planning the product realization process, coordinating new product development, and managing the R&D team daily; responsible for process control of each step in the production process to ensure that each step is carried out in strict accordance with international, national, industry, and group standards.

Business Department—Responsible for developing sales plans and strategies, following up and improving sales targets, managing the sales team, collecting market information, and coordinating communication between customers and the factory; responsible for developing brand plans and strategies, following up and improving product market expansion, and advertising, etc.

Finance Department—Responsible for the company's financial management, and participating in the company's strategic planning, risk analysis, and internal control system construction. Defined the responsibilities and authority of the company's quality manager, implemented a one-vote veto system for quality, and comprehensively established a company-wide quality culture. The company's general manager fulfilled the following responsibilities:

1)Formulate, review and determine the quality strategy;

2)Supervise and inspect the convening of regular quality meetings;

3)Leading major product quality reviews and quality improvement activities;

4)Organize activities to recognize technological innovation and quality, and award prizes for technological innovation and quality.

5)Organize Quality Month activities and promote quality and safety education;

6)Establish a quality manager system and clearly define their responsibilities and authority;

7)Establish a clear accountability system for quality incidents and a traceability system for quality and safety.

(three)Quality Management System

Since the company introducedISO9001Since the establishment of the quality management system, a quality management system has been established around the design, development, production and sales processes of products, forming a quality manual, procedure documents and other quality documents, which are implemented and maintained, and their effectiveness is continuously improved.

1Quality Management System Policy and Objectives

From importISO9001Quality management system“Products must be perfect, service must be sincere and thorough, everyone is responsible for the product, and we strive for 100% excellence."With this as its quality policy, the company has adopted an excellent performance management model and implemented total quality management. It has established a system centered on strategy and..."GB/T19580The integrated total quality management system, with the excellence performance model as its framework, meets the requirements of six major stakeholders: customers, employees, suppliers, society, and partners. It establishes corresponding strategic plans and quality objectives at all levels of the company, and establishes a quality assessment and accountability system based on the company's performance appraisal system.

The company's quality objectives are as follows:

1.Customer satisfaction ≥80point;

2.Customer complaint handling rate100%

3.Factory pass rate100%

Statistics over the years show that all of the above goals have been achieved.

2Quality Education

During the system's operation, the company employs various scientific and effective methods to measure, analyze, and improve, based on...PDCAThe company employs a systematic approach for continuous improvement. It utilizes various tools to enhance performance at all levels and departments, and leverages benchmarking and learning to constantly refine individual work strategies and methods, ensuring the achievement of both individual and overall company goals. The company actively communicates and collaborates with external stakeholders, inviting experts to provide specialized training to employees as needed. Regular quality education is conducted for all levels of employees, and specific management of quality control points is implemented to ensure consistent product quality throughout the manufacturing process.

To firmly establish a sense of integrity among all employees, the company formulates an annual education and training plan at the beginning of each year. Department heads, based on company requirements, develop education and training plans and content, and diligently organize training for their subordinates. Workshop directors are responsible for promoting integrity among team leaders and employees. The company implements quality and integrity education for its employees through various methods, including specialized training, posting or disseminating written materials, sharing experiences of outstanding quality and integrity employees, and using visual displays.

3Quality regulations and accountability system

The company collects legal regulations and other standards and requirements, and formulates relevant internal standards to ensure that its products meet the requirements of national laws and regulations, national and industry standards, and Zhejiang manufacturing standards, thus fulfilling its social responsibility through product technology. At the same time, the company clearly defines responsibilities for product quality control and adheres to the principle of "four no-tolerance" for any quality incidents.

The quality standards and other relevant laws that the company complies with:

The company has established an "Internal Audit Procedure" and trained an internal auditor team. To ensure the effectiveness of the system's operation and continuous improvement, internal audits are conducted for quality, environment, occupational health and safety, and Zhejiang manufacturing. For non-conformities identified during audits, the responsible department analyzes the causes, formulates corrective or preventative measures, implements rectification, verifies the effectiveness of the rectification, and ultimately generates an internal audit report. This report provides recommendations for system rectification and prevention of non-conformities and serves as an important input for management review, reported to top management. The company strictly controls non-conforming products. All products undergo operator self-inspection and specialized inspection before being allowed to proceed to the next process or leave the factory. Any non-conforming product has clear requirements for identification, recording, isolation, and handling. All non-conforming products must be re-inspected and pass inspection before entering the next process. Furthermore, all non-conformities are recorded in detail and statistically analyzed by designated personnel. The responsible unit then formulates corrective measures according to the "Corrective Action Control Procedure" and implements rectification. The problem item is only closed after the effectiveness of the corrective measures is evaluated. The company has also established human resource management systems to hold individuals accountable and provide training on quality issues. Furthermore, it emphasizes a systematic approach in daily R&D and production operations, fully utilizing continuous quality improvement activities and quality tools.PDCACycle, continuous improvement, and the pursuit of excellence.

(Four)Quality and Integrity Management

1Quality Commitment

a)Honesty and Law-Abiding

Senior leaders followAdhering to the quality philosophy of "Striving for Excellence, Customer Satisfaction; Continuous Improvement, Enhancing Customer Satisfaction," the company strictly follows the relevant laws and regulations of the Company Law, Economic Law, Contract Law, Product Quality Law, Production Safety Law, Environmental Protection Law, Labor Law, and the specialty fiber industry. We strengthen legal knowledge training for employees and cooperate with government departments in carrying out legal education activities, ensuring that a culture of integrity and law-abiding behavior is deeply ingrained in the consciousness and behavior of all employees. The company has a zero rate of proactive contract breaches, never defaults on bank loans, and overdue accounts receivable have been reduced to a reasonable level. None of the company's senior and middle-level leaders have any record of illegal or disciplinary violations, and employees have zero instances of illegal or disciplinary actions. This has established a positive image of credit and ethics among customers, users, the public, and society.

b)Meeting customer needs

The company highly values ​​technological research and development, and has increased its investment in R&D. With a customer-centric approach, it actively listens to customer feedback and suggestions regarding functionality, quality, and service, and conducts product improvement and innovation activities to meet customer demands for products and delivery times. Regarding product quality, the company strictly adheres to domestic and international manufacturing standards, as well as Zhejiang manufacturing standards, and ensures that product quality meets customer requirements and expectations through technological breakthroughs and quality improvement activities.

2Operations Management

a)Product Design Integrity Management

The company's product design and development strictly follow the "Design and Development Management Procedures," which run through the entire process from R&D project initiation, recording of various activities, summarizing the R&D process, and management evaluation and control.b)Integrity management of raw material or component procurement.

Enterprises categorize materials based on their risk level to product quality. For key material suppliers, especially those supplying key materials for the first time, in addition to providing sufficient written documentation, small-batch trials are required, and supply can only proceed if the tests are passed. Regular performance evaluations are also conducted. For material suppliers, the enterprise first conducts a risk analysis of the material and decides whether on-site audits are necessary based on the quality of the materials provided by the supplier. After conducting qualification reviews and on-site audits of material suppliers, the enterprise establishes a qualified supplier list for those suppliers who meet the requirements and approves their purchases, and then manages them accordingly. Each batch of purchased raw materials is inspected; any raw materials that do not meet the prescribed standards are prohibited from being put into storage and used.

Regarding the procurement of equipment and its components, we conduct rigorous reviews of suppliers' qualifications. When purchasing equipment and components, standard parts are used whenever possible; for equipment requiring special processing, their performance is thoroughly verified to ensure they meet our company's requirements. All equipment must undergo equipment verification before use to ensure it meets product process requirements.

c)Integrity Management in Production Process

The manufacturing department is responsible for production management. It formulates and continuously improves various production management systems. Production staff must undergo training and assessment before starting work, and be certified to perform their duties. A comprehensive training file is established for all employees, implemented through centralized training, pre-shift meetings, etc.Training is conducted through various methods, including mentorship, direct assistance, and visual monitoring, to enhance workers' skills and quality awareness. During production, managers at all levels strictly fulfill their responsibilities, conducting timely inspections and correcting errors to ensure stable production order. They are responsible for developing equipment operating procedures, ensuring that critical equipment has corresponding safety operating procedures.

The development department is responsible for new product design and prototyping, and distributes the design outputs to the required positions.

The Engineering and Quality Department conducts pre-use verification of raw materials, auxiliary materials, and outsourced parts required for production, ensuring quality control of in-process products and finished products, and strictly enforcing penalties for non-conforming products.The "three no's principle" of "no production, no acceptance, and no transfer" is followed. Quality control points are set up in key processes to urge employees to do self-inspection, mutual inspection, and special inspection. The quota system for material requisition is strictly implemented to ensure that the input of materials and the output of products are consistent with the process requirements and to confirm that there are no potential quality hazards.

Based on industry characteristics and actual conditions, the company is strengthening the informatization of its production processes. Going forward, the software system will incorporate a production management module to collect and monitor data throughout the entire process, with production records for each process handled by the production workshop. The company will implement systematic management of its entire production process, tapping into internal potential, leveraging the expertise of key technical personnel, and continuously improving existing processes or innovating technologies. It will also tackle technical challenges in weak areas. Furthermore, the company is implementing a refined production organization model to shorten production and delivery cycles, quickly adapt to fluctuations in market order types and quantities, and meet customer needs while minimizing material inventory.

3Marketing Management

In accordance with its strategic requirements, the company segments the market to improve the effectiveness and targeting of resources and operations. The company categorizes customers using multiple methods. For different customer types, it identifies their needs and expectations, determines appropriate methods based on these needs and expectations, establishes corresponding systems and teams, and develops various channels and methods to specifically understand customer needs and expectations.

The company uses exhibitions, industry conferences, public media, the internet, and external organizations to understand customers' needs and expectations through methods such as questionnaires, face-to-face or telephone interviews, and observation and inquiry.

The company explores the needs and expectations of potential customers through various means, such as communicating with customers, collecting information, penetrating the market, leveraging competitive advantages, attending industry exhibitions, and inviting visitors. This allows competitors' customers and potential customers to come into contact with and understand the company's products and services, and ultimately, to change or finalize their purchasing decisions.

Use different methods to understand customer needs and expectations in a targeted manner.

1.Establish a multi-layered information network to understand customer requirements and expectations.

Only by accurately and promptly understanding customer needs and expectations can we provide products that meet those needs, adjust marketing strategies in a timely manner, and improve internal management. The company employs different methods to gather information on target customer needs, including specialized market research, product analysis meetings, and customer satisfaction surveys. These six methods complement and reinforce each other to achieve a more comprehensive and in-depth understanding of customer needs and expectations.

2.Application of customer information and feedback

Customer feedback contains multi-layered information, including requests for quality improvement, valuable opinions on service, and valuable suggestions for product design and cultural connotation. It is an important source of information for enterprises to formulate marketing strategies and make architectural decisions.

The company has established customer files to record customer feedback on product and service quality, improvements, and innovations. The company holds regular high-level analysis meetings to analyze customer feedback, considering its scientific validity, usability, and relevance, as well as its integration with daily management and technical conditions, to identify areas for improvement. Simultaneously, relevant departments track customer feedback in a timely manner, formulate feedback opinions, and promptly relay the final implementation status back to customers. The company requires that the process from developing target customers to serving them be a holistic one, with no环节 (link/step) missing. A break in any link will lead to a decrease in customer satisfaction and loyalty. Marketing, sales, and service are a continuous cycle; effective implementation of the entire process will significantly improve customer satisfaction and loyalty, build a strong market reputation and credibility for the company, lay a solid foundation for market expansion, and allow for different marketing strategies based on varying customer needs. The company has established a rapid response mechanism for handling user complaints and has developed corresponding procedures. Furthermore, the company has established a customer service hotline to monitor product quality from the customer's perspective.24We receive user inquiries and complaints 24/7 so that the company can respond promptly and take appropriate measures to ensure users can use the products with peace of mind.

(five)Corporate Culture Building

1Quality status–Management System

ImplementationISO9001Establish a quality management system and obtain certification.

–Product Testing

(1)Product quality tracking

①Assessments are conducted during both the design and production stages to address and improve any existing risks and defects.

②Conduct inspections before delivery and record the inspection results;

③After delivery, track customer feedback on product quality;

④Regularly conduct full-item inspections of the products;

⑤Product quality was investigated in a customer satisfaction survey.

(2)Service quality tracking

①Register customer needs information, conduct follow-up visits after service, and track service effectiveness;

②Collect and analyze service quality information to improve service quality;

③Service quality was surveyed in a customer satisfaction questionnaire.

–Quality Traceability

The company has a comprehensive quality traceability system and has established the "..."Production Management ProceduresThis system enables the tracing of product quality issues back to their source, allowing for corrective and preventative measures. Annual management review meetings are held to assess the suitability, adequacy, and effectiveness of the quality management system, ensuring continuous improvement and fulfilling the company's policies and objectives to meet stakeholder requirements.

-Quality Analysis

The company comprehensively collects, organizes, and measures product quality data and information through various channels such as statistical methods, financial statements, and special meetings, and analyzes the data and information to formulate corresponding improvement measures.

2Brand Information

The product enjoys an excellent brand image within the industry, and its products and services are well-received by users. In recent years, customer satisfaction has consistently been very high, with very few customer complaints. The company's performance results in customer and market aspects, including customer satisfaction and loyalty, demonstrate...companyThe brand's position is in a period of steady rise.

The company continues to grow“Precision, Specialization, Innovation”Our R&D team continuously improves the technical level and quality performance of our products, and in recent years our products have been recognized by customers and peers on multiple occasions.

(six)Product Standards

The company integrates domestic and international standards, as well as Zhejiang manufacturing group standards, into the entire production process. From the procurement of raw materials and packaging materials to the inspection of semi-finished and finished products, relevant procedures or specifications have been established for each stage. This ensures that the entire production process, from the arrival of raw materials to the departure of finished products, is under standardized and regulated management, laying a solid foundation for stable product quality and improved enterprise management.

(seven)Enterprise Measurement Level

The company strictly adheres to the "Metrology Law of the People's Republic of China" and other relevant regulations, establishing a comprehensive set of management documents and control methods covering raw material procurement, process management, production equipment, inspection equipment, in-process inspection, and finished product inspection. Dedicated metrology personnel are responsible for the management, allocation, and regular calibration of the company's in-use metrology equipment. Emphasis is placed on the professional training of metrology management personnel, providing strong support for the standardization of the company's metrology management.

To ensure product quality, we strictly control the production process, strengthen the metrological management of raw and auxiliary materials in the production process, and ensure the normal operation of metrological equipment and the accuracy of metrology.

The procurement, warehousing, and issuance of measuring instruments are strictly carried out in accordance with the approval process. Measuring instruments are managed by designated personnel, and ledgers and registration procedures are established. Measuring instruments must have a verification or calibration certificate before they can be issued and put into use. Measuring instruments in use are strictly verified periodically, and on-site inspections and supervision are strengthened to monitor their usage and address any problems promptly. For departments with problems, rectification suggestions are proposed, and active and effective measures are taken to rectify them, laying a solid metrological foundation for the production of high-quality products.

All incoming materials must undergo inspection before being put into storage to ensure that the materials provided by suppliers meet the specified requirements. The Engineering and Quality Department is responsible for preparing incoming inspection and testing procedures and for inspecting purchased and outsourced parts; the warehouse is responsible for counting the quantity, name, and weight of incoming materials, and the Materials Control Department is responsible for returning unqualified materials.

To ensure that all products pass the prescribed inspections before proceeding to the next stage of production, the company has established strict process inspection and testing requirements, including raw material inspection requirements, process inspection requirements, and finished product inspection requirements. The Engineering and Quality Department is responsible for developing process and final inspection and testing procedures, and for organizing quality inspectors to inspect in-process and finished products; operators in each production workshop are responsible for their own inspections.

(eight)Certification and Accreditation Status

The company has now implemented...ISO9001Quality management system, and actively carry out“Made in Zhejiang”With brand certification, the company will strictly manage according to the international quality management system to ensure the quality of its products and thus facilitate the smooth implementation of its quality policy.

(Nine)Product Quality Commitment

In recent years, the company has never had any major quality complaints, and all product quality inspections have been passed.

(ten)Quality Complaint Handling

The company established and implemented the "Customer Satisfaction Monitoring and Management ProceduresDocuments such as [Document Title] are in place to ensure timely and effective handling of customer complaints. Customer complaints are handled by dedicated personnel who, based on the type and severity of the complaint, focus on collecting and resolving customer feedback and taking necessary corrective measures to prevent recurrence. The complaint handling process is tracked through telephone follow-ups to understand customer satisfaction.

The Engineering and Quality Department regularly organizes product quality meetings with various departments. When necessary, cross-departmental product quality improvement teams are formed, and upstream suppliers and relevant partners are collaborated to tackle major product quality issues, eliminate quality risks, and improve product quality satisfaction.

(eleven)Quality risk monitoring

The company has established routine product production and operation control procedures, ensuring strict control and oversight at every stage to guarantee that each process meets relevant requirements and that the final product quality is up to standard. The company also employs a three-inspection system: self-inspection, mutual inspection, and specialized inspection, to rigorously control product quality. Self-inspection encompasses the entire production process; employees independently inspect the products they produce according to samples or process requirements, determine whether they are合格 (qualified/acceptable), and maintain relevant records.

The company has established a quality management system, with the general manager as the top leader, responsible for designing and controlling processes and operations.(process)The quality control system structure, with owners of the control processes, raw material control processes, inspection and testing control processes, production equipment control processes, and service control processes as team members, clearly defines the system structure and responsibilities of each relevant department. Corresponding error-proofing measures are implemented for identified risks.

III. Outlook

companyIt was never on the road to progress.“Absent”、“Latecomers”Instead of clinging to tradition, the company adapts to the times and continuously innovates itself. It will continue to promote quality and integrity, adhering to a pragmatic business philosophy, striving to repay society with high-quality products and first-class service through quality improvement; while promoting its own development, the company actively undertakes quality, integrity, and social responsibility, pays attention to the environment, and works hard to promote local economic development.

Our companyWe will surely ride the waves and forge ahead on the path of high-quality development. At the same time, we will continue to shoulder our corresponding social responsibilities, progress and develop together with society, and actively integrate into the tide of the times with profound thinking, decisive action and unwavering sense of responsibility, striving to create a better future.

Reader Feedback Dear Reader:

Thank you for reading this report! In order to continuously improve our company's quality and integrity practices and enhance our service quality, we sincerely hope you can provide feedback and valuable suggestions on this report. We would be very grateful for your feedback!

You can choose to provide your feedback and suggestions in the following ways:

Written correspondence:Zhongxing East Road, Xikou Town, Fenghua District, Ningbo City, Zhejiang Province99Number