Quality Integrity Report

Ningbo Aikelip Electric Co., Ltd.

Quality Integrity Report

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Table of contents

I. Introduction

(one)Preparation instructions

(two)General Manager's Speech

(three)Company Profile

2. Enterprise quality management

(one)Enterprise quality concept

(two)quality management organization

(three)Quality management system

(Four)Quality integrity management

(five)Construction of Enterprise Culture

(six)Product Standards

(seven)Enterprise measurement level

(eight)Certification and accreditation status

(Nine)Product quality commitment

(ten)Quality complaint handling

(eleven)Quality risk monitoring

3. Outlook

I. Introduction

(one)Preparation instructions

This report is Ningbo Aikelip Electric Co., Ltd.(Hereinafter referred to as"Our company"or"company”)The first publicly released "Enterprise Quality Integrity Report" is based on the National Standard of the People's Republic of China "Enterprise Quality Integrity Management Implementation Code"GB/T29467-2012andGB/T31870-2015The provisions of the "Guidelines for Preparing Enterprise Quality Credit Reports", combined with the company's2021-2022Compiled from the annual quality integrity system construction status.

The Company guarantees that the information contained in this report does not contain any false records or misleading statements, and assumes responsibility for the authenticity and accuracy of its contents.

Reporting Scope: The organizational scope of this report is Ningbo Aiklip Electric Co., Ltd.This report describes2021Year9moonto2022Year9moon During this period, the company’s concepts, systems, measures taken and performance achieved in terms of quality management, product quality responsibility, quality integrity management, etc. Since this is the first report, it may be traced back several years to the time of publication.

Report release format: The company regularly releases a quality credit report once a year. This report is based onPDFelectronic document form inNo publicAnnounced to the public, welcome to download, read and provide valuable comments.

(two)General Manager's Speech

Dear friends and colleagues from all walks of life:

Ningbo Aikelip Electric Co., Ltd. sincerely thanks users from all walks of life for their love, support and cooperation!

Our company has advanced production technology and equipment and established a strict quality control system,Committed to building a brand and becoming a first-class enterprise in the industry.

The company insists on pursuing"Market-oriented, customer-centered, quality-based survival, efficiency-based development"business principles and adhere to"Honesty" The quality and integrity policy focuses on corporate brand building and quality integrity construction. Produce high-tech products with independent intellectual property rights and put them on the market. It enjoys a high sense of recognition within the industry and among customers, and has a good reputation in society.

Since its establishment, the company has received care and help from leaders at all levels and friends from all walks of life, and has received valuable support from customers and suppliers. Here, on behalf of all employees of the company, I would like to express my sincere gratitude to everyone who has cared about and supported the development of our company. Leaders, friends from all walks of life and all new and old customers express their most sincere gratitude!

(three)Company Profile

Ningbo Aikelip Electrical Appliance Co., Ltd. is a company that started from1998 year, located in Ningbo, Zhejiang, the manufacturing capital of China. A manufacturing enterprise focusing on the R&D and manufacturing of hair clippers, pet clippers, and razors, with the mission of designing and developing high-quality products.The company's advanced professional management and high-quality products have been rated as a national high-tech enterprise.ISO9001,14001,45001 Certification.The company's own brands of iClip and Baorun are sold at home and abroad, and are also used by major domestic and foreign brands.ODM, OEM, well received by domestic and foreign customers.

Corporate respect With the enterprise spirit of "pragmatism, hard work and responsibility", and with the business philosophy of integrity, win-win and pioneering, we always adhere to the principle of treating customers with integrity, striving for excellence to develop and manufacture high-quality products, and mutual benefit with our customers. We will continue to work hard to create brilliance together. . Domestic and foreign merchants are welcome to visit and discuss cooperation projects!

2. Enterprise quality management

(one)Enterprise quality concept

Since its establishment, the company has been committed to creating high-quality products and regards product quality as an important cornerstone of corporate survival and development.

Product quality control is strictly implemented in accordance with the international quality management system, which effectively guarantees the quality of the company's products and enables the company's quality policy to be smoothly implemented. In order to fundamentally strengthen quality management and improve the company's operating quality, the company has taken the introduction of the performance excellence model as an opportunity to implement total quality management, use various quality management tools, carry out quality improvement activities, and pass internal audits, management reviews, and self-evaluations. , third-party audits, constantly looking for improvement opportunities and moving towards excellent performance through continuous improvement. Since the establishment of the factory, the company has never had any major quality complaints.

The company's corporate culture is as follows:

Mission: Design and develop high-quality products

Corporate Vision: Let the company's products be sold at home and abroad

Core values: steadfastness, hard work, responsibility

(two)quality management organization

In order to attach great importance to product quality, the company has established a quality manager system and formulated inspection standards for raw materials, process procedures, and finished products. Each of them performs his or her duties, communicates and cooperates with each other, and strengthens product quality in all processes including R&D, procurement, and production. Quality control.

management team——Responsible for the allocation of total quality management resources, raising the awareness of all employees, and promoting the purpose of quality concepts to all employees;

Quality Integrity Manager——The company management representative is specially appointed as the company’s quality and integrity person in charge to ensure quality and integrity management and fulfill quality commitments;

strategy committee——Responsible for the company's business strategic planning and overall operational management, and responsible for the company's external administrative affairs;

human resource department——Responsible for formulating the company's human resources strategic plan and organizing its implementation, responsible for personnel management, responsible for the company's internal administrative management and other work, responsible for the company's environmental protection and safety control, responsible for external liaison and publicity;

Manufacturing——Formulation and supervision of production plans, responsible for the overall operation management of production, and comprehensive control of production delivery, cost, quality, technology, equipment, etc.;

Department of Control——Responsible for the procurement management of materials and equipment required by the company and the operation management of material receipt, delivery and storage, ensuring the quality of source products, and responsible for the review and pricing of the company's material procurement;

Engineering and Quality Department——Responsible for the promotion and implementation of the company's quality strategy, the preparation of quality plans, the operation of management systems, product inspection and testing, improving product quality and process quality indicators, and implementing quality improvement work; as well as supplier development, assessment and management;

Development Department——Responsible for the planning of the product realization process, the coordination of new product development, and the daily management of the R&D team; responsible for the process control of each process in the production process, ensuring that each process is produced in strict accordance with international, national, industry, and group standards;

Business Unit——Responsible for formulating sales plans and strategies, following up and improving sales tasks, managing sales teams, collecting market information, and communicating and coordinating between customers and factories; responsible for formulating brand plans and strategies, and following up and improving product market expansion , advertising, etc.;

Finance Department ——Responsible for the company's financial management, participating in the company's strategic planning, risk analysis and internal control system construction, etc. Determine the responsibilities and authorities of the company's quality manager, implement a single vote on quality, and comprehensively establish a company quality culture. The general manager of the company performs the following duties:

1)Organize the formulation and review of quality strategies to determine quality strategies;

2)Supervise and inspect the holding of regular quality meetings;

3)Lead major product quality reviews and quality improvement activities;

4)Organize technological innovation quality commendation activities and award technological innovation and quality awards;

5)Organize quality month activities and popularize quality and safety education;

6)Establish a quality manager system and clarify their duties and responsibilities;

7)Establish a clear accountability system for quality accidents and a quality and safety traceability system.

(three)Quality management system

The company introducedISO9001Since the establishment of the quality management system, a quality management system has been established around the product design, development, production and sales processes, and quality manuals, procedure documents and other quality documents have been formed, implemented and maintained, and effectiveness continuously improved.

1, Quality management system policies and goals

import fromISO9001quality management system,"The product is perfect, the service is sincere and considerate, everyone is responsible for the product, and the pursuit of 100%"In order to implement the quality policy, introduce the excellent performance management model and implement total quality management, the company has established a strategy with strategy as the core andGB/T19580The integrated total quality management system under the framework of the Performance Excellence Model meets the requirements of the six major stakeholders: customers, employees, suppliers, society and partners. It has established corresponding strategic plans and quality goals at all levels of the company, and based on the company Based on the performance appraisal system, quality appraisal and quality accountability systems are established.

The company's quality goals are as follows:

1.Customer satisfaction≥80point;

2.Timely handling rate of customer complaints100%

3.Factory pass rate100%

Statistics over the years show that the above goals have been achieved.

2, quality education

During the operation of the system, the company uses various scientific and effective methods to measure, analyze, and improve based onPDCA Systematic approach to continuous improvement. The company uses a variety of tools to improve the performance of various departments and levels, and adopts benchmarking and learning methods to constantly revise individual work ideas and methods to ensure the achievement of individual and overall company goals. The company actively communicates with the outside world and invites experts to conduct special training for company employees in a timely manner. The company regularly conducts quality education for employees at all levels and conducts special management of quality control points to ensure the consistency of product quality in the manufacturing process.

In order to firmly establish the integrity awareness of all employees, the company formulates this year's education and training plan at the beginning of each year. The heads of each department prepare education and training plans and contents according to the company's requirements, and carefully organize the education and training of their subordinates. The director of each workshop is responsible for the integrity publicity and education of team leaders and employees. The company implements quality and integrity education for corporate employees through various methods such as special training, posting or communicating written texts, exchange of experience among employees with advanced quality and integrity, and using pictures to display.

3, quality regulations and responsibility system

The company collects laws, regulations and other standards and requirements and formulates relevant internal standards to ensure that its products meet the requirements of national laws and regulations, national and industry standards and Zhejiang manufacturing standards, and fulfills its social responsibilities in terms of product technology. At the same time, the company has clear responsibilities for product quality control and follows the principle of not letting go of quality accidents.

Quality standards and other relevant laws to which the company complies:

The company has formulated an "Internal Audit Procedure" and cultivated a team of internal auditors. In order to ensure the effectiveness and continuous improvement of system operation, it has arranged internal audits on quality, environment, occupational health and safety, and Zhejiang manufacturing. For non-conformities found during the audit, the responsible department will analyze the causes, formulate corrections or corrective measures, implement the rectifications, and verify the effects of the rectifications. Finally, an internal audit report will be formed, and recommendations will be made on the rectification of the system and the prevention of non-conformities, and as a An important input to management reviews, reported to top management. The company has strictly controlled unqualified products. All the company's products have undergone self-inspection and special inspection by operators. Only after passing the standards can they be transferred to the next process or leave the factory. Any unqualified products have clear requirements for identification, recording, isolation and handling. All unqualified products must be re-inspected after being reworked before they can enter the next process. At the same time, all non-conformities that occur are recorded in detail, and after statistical analysis by a dedicated person, the responsible unit will formulate corrective measures and carry out rectification according to the "Corrective Action Control Procedure". Only after evaluating the effectiveness of the corrective measures can the problem items be closed.The company has also formulated systems such as human resources management to provide accountability and education for quality problems that arise. It also emphasizes systematization in daily R&D and production operations, and fully applies them through activities such as continuous quality improvement and the development of quality tools.PDCACycle, continuous improvement, and pursuit of excellence.

(Four)Quality integrity management

1,quality promise

a)Integrity and law-abiding

Senior leaders follow The quality concept of "keep improving, customer satisfaction; continuous improvement, enhance customer satisfaction", strictly abide by the "Company Law", "Economic Law", "Contract Law", "Product Quality Law", "Safety Production Law", "Environmental Protection Law" , "Labor Law" and relevant laws and regulations in the special fiber industry, strengthen legal knowledge training for employees, and cooperate with government departments to carry out legal education activities, so that the integrity and law-abiding style can be deeply rooted in the consciousness and behavior of all employees of the company.The company's active contract default rate is zero, it has never defaulted on bank loans, and overdue accounts receivable have been reduced to a reasonable range. The company's senior and middle-level leaders have no records of violations of laws and disciplines, and the number of employees' violations of laws is zero. In terms of customers, users, the public, and society Establishing a good credit and moral image

b)satisfy customer's request

The company attaches great importance to technology research and development, strengthened its investment in research and development, centered on customer needs, actively listened to customers' opinions and suggestions on functions, quality, services, etc., carried out product improvement and innovation activities, and met customer requirements for products and delivery dates. need. In terms of product quality, the company strictly implements domestic, foreign and Zhejiang manufacturing standards, and carries out technical research, quality improvement and other activities to ensure that product quality meets customer requirements and expectations.

2, operation management

a)Product Design Integrity Management

The company's product design and R&D strictly follow the "Design and Development Management Procedures" and run through the entire process related to R&D from R&D project establishment, recording of various activities in the process, R&D process summary, management evaluation and control of R&D.b)Integrity management of raw material or parts procurement.

Enterprises classify materials according to the degree of risk they pose to product quality. For suppliers of important materials, those who supply important materials for the first time, in addition to providing sufficient written certification materials, must also undergo small batch trials and pass the test before they can supply. Performance reviews should also be conducted regularly. For material suppliers, the company must first conduct a risk analysis on the material, and determine whether on-site audits are required based on the quality of the materials provided by the supplier. After the enterprise conducts qualification review and on-site review of material suppliers, the material suppliers that agree to purchase if they meet the requirements will establish a list of qualified suppliers and conduct follow-up management. Each batch of purchased raw materials is inspected, and any raw materials that do not meet the required standards are not allowed to be put into storage for use.

In terms of purchasing equipment and parts, the relevant qualifications of suppliers are strictly reviewed. When purchasing equipment and its parts, standard parts must be purchased and used if standard parts can be used; if special processing is required, the use effect must be fully verified to ensure that it meets our company's requirements. All equipment must undergo equipment verification before use to ensure that it meets product process requirements.

c)Integrity management of production process

The Manufacturing Department is responsible for production management. Develop and gradually improve various production management systems. Production employees must undergo training and assessment before taking up their posts. They must hold certificates to work and establish training files for all employees. Through centralized training, pre-shift training, Provide training through various methods such as "passing, helping, leading" and visual training to strengthen their work skills and quality awareness. During the production process, managers at all levels strictly perform their management responsibilities, conduct timely inspections, and make timely corrections to ensure the stability of the production order. Responsible for the preparation of equipment operating procedures. Key equipment must have safe operating procedures.

The development department is responsible for new product design and proofing, and distributes design output results to required positions.

The Engineering and Quality Department conducts pre-use reviews of raw materials, auxiliary materials, and outsourced parts required for production, controls the quality of process products and finished products, and strictly implements the inspection of unqualified products.The "Three No's Principles" of "no production, no acceptance, no circulation" are set up for key processes, and quality control points are set up to supervise employees to do self-inspection, mutual inspection, and special inspection, and strictly implement the quota system to ensure the input and delivery of materials. The output quantity of the product is consistent with the process requirements, and it is confirmed that there are no potential quality hazards.

Based on the characteristics of the industry and actual conditions, the company has strengthened the informatization level of the production process. In the future, the software system will be incorporated into the production management module to collect and monitor data for the entire process. The production records of each process will be the responsibility of the production workshop. Implement systematic management of the company's entire production process, tap internal potential, leverage the strength of key technical personnel, carry out continuous transformation or technological innovation of existing processes, and carry out technical research on weak links; the company implements a refined production organization model In order to shorten the production and delivery cycle, quickly adapt to changes in the variety and quantity of market orders, and meet customer needs on the basis of reducing material inventory.

3, marketing management

The company segments the market according to strategic requirements to improve the effectiveness and targeting of resources and operations. Companies classify customers in a variety of ways. Determine customer needs and expectations for different types of customers, determine appropriate methods according to their needs and expectations, establish corresponding systems and teams, establish various channels and methods, and conduct targeted understanding of customer needs and expectations.

The company understands customer needs and expectations through exhibitions, industry conferences, public media, the Internet, external agencies and other channels, and through questionnaire surveys, face-to-face or telephone interviews, observation inquiries and other methods.

The company explores the needs and expectations of potential customers through a variety of channels, such as communication with customers, information collection, market penetration, advantage strategies, industry exhibitions and invitations to visit, etc., so that competitor customers and potential customers can contact and understand the company's products and services. , and achieve the transformation or confirmation of purchasing decisions.

Use different methods to understand customer needs and expectations in a targeted manner

1.Establish a multi-level information network to understand customer requirements and expectations

Only by accurately and timely understanding customer needs and expectations can we provide products that meet customer needs, adjust marketing strategies in a timely manner, and improve internal management. The main channels and methods for collecting target customer demand information. The company adopts different understanding methods for different customers. It understands customer needs and expectations through special market research, product analysis meetings, customer satisfaction surveys, etc. The six methods complement each other. , based on each other, in order to grasp customer needs and expectations more comprehensively and deeply.

2.Application of customer information and feedback

Customer feedback information contains multi-level content, including requirements for quality improvement, valuable opinions on services, and valuable suggestions for product design and cultural connotation. It is important for companies to formulate marketing strategies and construction decisions. Information Sources.

The company has established customer files to record customer feedback on the quality, improvement, and innovation of products and services. The company regularly conducts high-level analysis meetings on customer feedback information. Combined with the company's development process, it comprehensively considers the scientific nature, availability, and reference of the information and determines the direction of improvement based on daily management and technical conditions. At the same time, in the daily feedback of customer information, the company has set up relevant departments to track customer information in a timely manner to form feedback, and feedback the final implementation status to customers in a timely manner. The company requires that the development of target customers and the service of target customers are a whole, and no link is indispensable in the implementation. Once a link is broken, it will lead to a reduction in customer satisfaction and loyalty. Marketing, sales and service are a continuous cycle process. The effective implementation of the entire link will greatly improve customer satisfaction and loyalty, create a good market reputation and credibility for the company, lay a good foundation for market development, and according to customer needs Different marketing strategies are adopted for different needs. The company has established a rapid response mechanism for timely feedback and handling of user complaints and compiled corresponding procedures. In addition, the company has set up a customer service hotline to supervise the quality of the company's products from the customer's perspective.twenty fourReceive user inquiries or complaints around the clock so that the company can respond promptly and take countermeasures so that users can use the product with confidence.

(five)Construction of Enterprise Culture

1, quality situation–Management system

implementISO9001Quality management system and obtain certification.

–product testing

(1)Product quality tracking

①Conduct assessments during design and production to improve existing risks and defects;

②Conduct inspection before delivery and record inspection results;

③Track customer feedback on product quality after delivery;

④Conduct regular inspections of all products;

⑤Conduct product quality surveys in customer satisfaction questionnaires.

(2)Service quality tracking

①Register customer demand information, conduct follow-up visits after service, and track service effectiveness;

②Collect and analyze service quality information and improve service quality;

③Conduct service quality surveys in customer satisfaction questionnaires.

–Quality traceability

The company has a complete quality traceability system and established the "production management procedures 》, which can trace the root causes of products with quality problems, so as to find the root cause and carry out correction and prevention. Management review meetings are organized every year to review the suitability, adequacy and effectiveness of the quality management system to continuously improve the management system, ensure the realization of the company's system policies and goals, and meet the requirements of relevant parties.

-quality analysis

The company comprehensively collects, organizes and measures data and information on product quality through statistical methods, financial statements, special meetings and other channels, analyzes the data and information, and formulates corresponding improvement measures.

2, brand situation

The products have a good brand image in the industry, and the products and services are recognized by users. In recent years, customer satisfaction has been very satisfactory, with very few customer complaints.The company's customer and market performance results, including customer satisfaction and loyalty, demonstratecompanyThe brand status is in a period of steady improvement.

The company continues to grow"Fine, professional, new"Our R&D team continues to improve product technology and quality performance. In recent years, our products have been recognized by customers and peers many times.

(six)Product Standards

The company applies domestic and foreign standards and Zhejiang manufacturing group standards throughout the entire production process, and has formulated relevant procedures or specifications in every aspect from the procurement of raw and auxiliary materials, packaging materials, semi-finished products, and finished product inspection. As a result, the entire production process from the entry of raw and auxiliary materials to the delivery of finished products is under standardized and standardized management, which lays a good foundation for stabilizing product quality and improving corporate management levels.

(seven)Enterprise measurement level

The company strictly implements the "Measurement Law of the People's Republic of China" and other documents and regulations, and has established a complete set of management documents and control methods from raw material procurement, process management, production equipment, inspection equipment, process inspection, finished product inspection, etc. There are full-time metrology personnel responsible for the management, equipment and regular calibration of the company's in-use metrology equipment. They focus on professional training for metrology management personnel, which provides a strong guarantee for the standardization of the company's metrology management.

In order to ensure product quality, strict process control is carried out in the product production process, and measurement management of raw and auxiliary materials in the production process is strengthened to ensure the normal operation of the measurement equipment and the accuracy of measurement.

The procurement, storage and delivery of measuring instruments are strictly carried out in accordance with the approval process. There are dedicated personnel to keep the measuring instruments, and establish ledgers and registration procedures. Measuring instruments must have a verification or calibration certificate before they can be used out of the warehouse and put into use; Measuring instruments are calibrated strictly on a periodic basis, on-site inspections and supervision are strengthened, their usage is understood, and problems are dealt with in a timely manner; rectification suggestions are put forward to departments with problems and active and effective measures are taken to rectify them, laying a solid measurement foundation for the production of high-quality products.

Incoming materials must be inspected before they can be put into storage to ensure that the materials provided by suppliers meet the specified requirements. The engineering and quality department is responsible for formulating incoming inspection and testing procedures, and is responsible for the inspection of outsourced and outsourced parts; the warehouse is responsible for collecting the quantity, name, and weight of incoming materials, and the material control department is responsible for returning unqualified materials.

In order to ensure that all products pass the prescribed inspections during the production process before entering the next process, the company has formulated raw material inspection requirements, process inspection requirements, finished product inspection requirements, etc. to carry out strict process inspections and tests. The Engineering and Quality Department is responsible for formulating process and final inspection and test procedures, and is responsible for organizing quality inspectors to inspect process products and finished products; operators in each production workshop are responsible for self-inspection.

(eight)Certification and accreditation status

Currently the company has importedISO9001quality management system and actively carry out"Made in Zhejiang"For brand certification, the company will strictly carry out management in accordance with the international quality management system, so that the quality of the company's products can be effectively guaranteed, so that the company's quality policy can be smoothly implemented.

(Nine)Product quality commitment

In recent years, the company has never had any major quality complaints, and all product quality inspections have passed the test.

(ten)Quality complaint handling

The company establishes and implements theCustomer Satisfaction Monitoring and Management Procedure 》 and other documents to ensure timely and effective handling of customer complaints. Customer complaints are handled by dedicated personnel who, depending on the type and extent of the customer complaint, are customer-centered and focus on collecting and resolving customer feedback, and taking necessary corrective measures to prevent the recurrence of similar problems. Track the complaint handling process through telephone follow-up visits to understand customer satisfaction.

The Engineering and Quality Department regularly organizes product quality meetings for each department. When necessary, set up a cross-department product quality improvement team and link upstream suppliers and relevant partners to tackle and improve major product quality issues, eliminate quality risks, and improve product quality satisfaction.

(eleven)Quality risk monitoring

The company formulates regular product production and operation control procedures to ensure strict control and strict control of every link to ensure that the production of each process meets relevant requirements and ensures that the final product quality is qualified. The company also uses a three-inspection system, namely self-inspection, mutual inspection, and special inspection, to strictly control product quality. Self-inspection includes the entire process of product production. Employees conduct self-inspections on the products they produce according to samples or process requirements, make judgments on whether they are qualified and keep relevant records.

The company has formulated a quality management system, with the general manager as the top leader, designing and controlling processes and operations.(Craftsmanship) The quality control system structure in which the owners of the control process, raw material control process, inspection and test control process, production equipment control process, and service control process are team members has clarified the quality control system structure and the responsibilities of each relevant department. And implement corresponding error prevention measures according to the monitored risks.

3. Outlook

companyIt's never the way forward"Absentees","latecomer" , but to follow the trend of the times and constantly innovate itself. The company will continue to promote the implementation of quality integrity, adhere to the truth-seeking and pragmatic business philosophy, and strive to repay the society with high-quality products and first-class services through quality improvement; while promoting the company's own development, it will actively assume quality integrity and social responsibilities, pay attention to environment and strive to promote local economic development.

My company We will surely ride the wind and waves and become more and more courageous on the road of high-quality development. At the same time, we will continue to assume corresponding social responsibilities, progress and develop together with society, actively integrate into the tide of the times with profound thinking, decisive action and tenacious responsibility, and strive to create a better future.

Reader Feedback Dear Readers:

Thank you for reading this report! In order to continuously improve the company's quality and integrity work and improve quality service levels, we sincerely appreciate your evaluation of this report and your valuable opinions. We are very grateful!

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Written correspondence:Zhongxing East Road, Xikou Town, Fenghua District, Ningbo City, Zhejiang Province99Number